This Agreement governs the terms and conditions of the use of Bins 2B Cleaned LLC (“Bins 2B Cleaned”) services and is between you (“Customer”), as an authorized user of such services, and Bins 2B Cleaned. By submitting a Request for Service, you confirm receipt of and acceptance of this Agreement.
Service
Bins 2B Cleaned provides mobile trash and recycle can cleaning and power washing services for residential and commercial properties. CUSTOMER RESPONSIBILITES For Bins 2B Cleaned to provide its services, the Customer is to abide by the CUSTOMER RESPONSIBILITIES. Failure to comply may result in service interruption and/or additional service fees as outlined below. Bins 2B Cleaned will make every effort to provide SAME DAY service. If SAME DAY service is not feasible or possible due to route scheduling and/or late trash collection times, the Customer will be scheduled for NEXT DAY service. • SAME DAY SERVICE: The Customer is responsible for placing cans curbside for trash pickup on collection day. Cans should remain empty and left curbside the SAME DAY until 8PM to be cleaned. No trash or recycle should be placed in the cans until they have been cleaned. Cans with trash will NOT be cleaned. • NEXT DAY SERVICE: The Customer is responsible for placing cans curbside for pickup on trash collection day. Cans should remain empty and left curbside the NEXT DAY until 8:00 PM to be cleaned. If cans cannot be left curbside, please leave them by the garage or side of the house. If any trash or recycle is placed in the cans it MUST be bagged. Cans with unbagged trash will NOT be cleaned. Stickers or tape will be placed on the cans being cleaned during the first visit. Each service plan includes up to two (2) cans. The Customer may request to pay for additional cans by contacting Bins 2B Cleaned. Cans may NOT be rotated or substituted at any time.
Availability
All trash and recycle cans must be available for servicing on the scheduled service date. If cans are not available, Bins 2B Cleaned will attempt to contact the Customer through the telephone number on file or by text. If contact cannot be made, the technician will continue his/her route and will not clean the Customer’s cans. Payment will not be refunded in the event of a missed service due to unavailable cans. The Customer is responsible to place all cans out on the scheduled service date. Any missing cans will be cleaned the next scheduled service visit. RESCHEDULING Rescheduling a missed service due to unavailable cans is at the discretion of Bins 2B Cleaned. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, Bins 2B Cleaned will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit. ABSENT/OUT OF TOWN If the Customer knows he/she will not be available to put cans out for a scheduled cleaning, it is his/her responsibility to contact Bins 2B Cleaned to notify us no later than 0600 hours the day of your scheduled service at (650) 523-9300 or email bins2bcleaned@gmail.com.
Contents of Can
Trash and recycle cans MUST be free of the following materials: -Unbagged trash and recycle -Unbagged animal waste and any other fecal matter -Chemicals, paint, glue or other adhesives -Other hazardous waste of any kind -Building materials (plaster, stucco, concrete, etc.) -Yard debris (leaves, branches, etc.) Under no circumstances will Bins 2B Cleaned clean any cans containing human waste!
Conditions of Can
Trash and recycle cans should be in good working condition and not be in such disrepair that would cause damage to the cleaning equipment or prevent Bins 2B Cleaned from cleaning the cans properly. Any significant damage noted by the technician will be reported to the Customer upon the first cleaning. If Bins 2B Cleaned arrives to perform service and the above conditions are not met, the service will not be completed. Payment will not be refunded. It is the Customer’s responsibility to request a rescheduled cleaning and to pay a $10.00 additional service visit fee. Once the $10.00 additional service visit fee has been paid, Bins 2B Cleaned will make every effort to service the Customer’s cans on the next scheduled service visit to the area. If a rescheduled cleaning is not feasible due to route scheduling, the Customer will not be billed for an additional service visit and cans will be cleaned on the next scheduled service visit.
Bins 2B Cleaned RESPONSIBILITIES
If Bins 2B Cleaned fails to provide its services on the scheduled date of service for a reason other than the Customer failing to meet its responsibilities in the paragraphs above, Bins 2B Cleaned will arrange for the service to be performed on the next possible area visit. If a rescheduled visit is not practical or possible, the Customer will receive a credit on a future invoice for the missed service. In the event of inclement weather or equipment failure which prevents Bins 2B Cleaned from operating, a notice will be sent to the Customer and services will be rescheduled.
AUTOMATIC PAYMENTS
Payment for recurring services are automatically processed the first of the month in which services are scheduled to take place. Bins 2B Cleaned will charge the Customer’s debit or credit card on file for the appropriate service plan fee.
DECLINED PAYMENTS
Bins 2B Cleaned will notify the Customer in the event payment is declined. It is the Customer’s responsibility to provide alternate payment information and pay all amounts due prior to service or upon request by Bins 2B Cleaned. Failure to do so may result in service interruption and possible suspension or termination of services.
DELINQUENT ACCOUNTS
After one month of non-payment, an account will be deemed as delinquent. Delinquent accounts will be suspended, and no further services will be provided until the account has been brought back into good standing.
CANCELLATION OF SERVICE
Service may be cancelled at any time by sending an email to Bins2bcleaned@gmail.com. If the cancellation request is received PRIOR to the next automatic payment, no additional charges or services will take place. If the cancellation request is received AFTER a payment has been processed, services will be provided that month and both charges and services will terminate thereafter.
CANCELLING AFTER FIRST CLEANING
If the Customer requests recurring service (Monthly, Bi-Monthly, Quarterly) and cancels after the first cleaning, the Customer will be charged for a One Time cleaning minus any previously payment.
RELOCATION
Refunds are not issued for cancellation of service except in the event the Customer relocates outside of the Bins 2B Cleaned service area. If the Customer relocates outside of the service area, the Customer may gift the remaining service to anyone within the service area or request a refund for the remaining service. The Customer must request cancellation by sending an email to bins2bcleaned@gmail.com no less than 30 days prior to cancellation.
AGREEMENT
Bins 2B Cleaned reserves the right to amend this Agreement at any time by posting a revised version to bins2bcleaned.com and/or by emailing or texting its Customers information regarding the amendment.
SERVICE
Bins 2B Cleaned reserves the right to modify delivery of service at its sole discretion at any time.
CHARGES
Bins 2B Cleaned reserves the right to change prices or implement new charges for use of its services at any time. Any changes in pricing will be communicated to the Customer by email or text prior to the changes going into effect. The Customer has the option to continue or discontinue the service at any time. Continued use of the service after such changes are communicated to the Customer by email constitutes the Customer’s acceptance of the modified charges as communicated to the Customer.
The terms and conditions contained in this document are governed by and construed in accordance with the laws of the State of California. The Customer irrevocably submits to the exclusive jurisdiction of the courts in each state or location.
We will do our best to get your first cleaning completed on the day of your very next trash pickup. But always on the day, or day after, of your trash pickup. After that, the recurring cleanings will be scheduled on the day of the month our truck will be in your area.
The day before each cleaning you will receive a text or email reminder of the upcoming cleaning. After each cleaning we will put a sticker on each can. All past and upcoming scheduled cleanings are also listed on your customer portal.
Yes, in order to properly clean and sanitize the cans we will need them to be empty. If there are a few pieces of trash left in the can we will remove them, bag the trash, clean the can, and put the bag back when we are finished.
Yes, If you would like to schedule an extra cleaning and you are signed up
for a service plan, we will gladly come out to provide an extra cleaning for
a charge of $30.